Returns & Exchanges

Due to the perishable nature of our artisanal pastries and cakes, we are unable to accept physical returns once an order has been shipped. If your order arrives damaged or fails to meet our quality standards, please contact our guest services team within 48 hours for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any signs of damage or thawing and ensure all requested items are present.

• 2.
  Document Issues

  If there is a problem with your order, take clear photographs of the product and the shipping box, including the shipping label.

• 3.
  Contact Guest Services

  Email our support team with your order number and the photos of your items to initiate a quality claim or request a refund.

• 4.
  Resolution Process

  Our team will review your claim within 2-3 business days and may issue a replacement shipment or a credit to your original payment method.